Store order service started at online site & real store!
What is store backorder service?
This is a service that allows you to deliver your favorite items from the "Children's Forest e-shop", which has a wide variety of types and sizes, and reserve them at the store.
Orders can be placed 24 hours a day, shipping to stores is free, and can be picked up at designated target stores.
Before paying, you can check the product and try it on at the store where you receive it, so you can purchase it with a sense of size that is difficult at the online store!
To use, please proceed from the "Proceed to store pick-up procedure" button on the cart page.
You can also order products from the online store when you visit the physical store. Please ask the staff when using it.
Notes
Q1
About stores eligible for backorder
Click here for details about the store
Q2
Timing of payment
Payment can be made with any payment method available in store at the time of pick-up.
Q3
About event points on the online site
As payment is made at the store, events, points, etc. will follow the services that occur at the store.
Q4
About the number of items that can be ordered from the store
You can order up to 10 pieces per order.
Q5
About ineligible products
[Internet only] Products are not eligible.
Q6
About arrival time and designation at the store
It takes about a week from the time you place your order until the product arrives at the store.
Please note that delivery to stores in Okinawa Prefecture may take a week or more.
We cannot accept requests for the arrival date of the store.
Q7
Confirmation of product arrival
As soon as the product is ready, we will notify you by phone of the pick-up date from the designated store.
The hold period at the store will be 10 days from the date of receipt.
Q8
About gift wrapping
Please request "gift wrapping" at the store when you receive the product.
Q9
About store order inquiries
For inquiries, please contact the receiving store with your "name" and "order number" by phone.
Q10
Changes to order details such as quantity changes
It is necessary to cancel the order once, so please contact the receiving store with your "name" and "order number" by phone and tell them that you want to cancel. After that, please place an order again. Cancellations cannot be accepted at the online store. Please note.
Q11
About store order purchase history
Orders made by store order will be displayed as a purchase history at the store after purchasing the item at the receiving store.
