If you do not receive the e-mail, it may be due to the following reasons.

• [1] There may be an error in the email address you entered.
• [2] It may be in the spam folder. please confirm.
• [3] If you are calling from a mobile phone, you may have received domain settings or set PC mail rejection.
• If you have set domain-specific reception, please set it so that you can receive emails from the following domains.

@marutaka-iryo.co.jp

Please note that we cannot accept requests after receiving the order confirmation email.

You can cancel or change your order before receiving the order confirmation email. Please contact us using the "Contact Us" form with your order number.

Please note that we cannot accept requests after receiving the order confirmation email.

*You cannot cancel or change your reservation by yourself.

If you are a member, you can check your purchase history on My Page. *Purchases made before logging in as a member will not be recorded. *Discounts such as using coupons are not indicated. Please check your order confirmation email.

Orders made by store order will be displayed as a purchase history at the store after purchasing the item at the receiving store.

It will be delivered in Sagawa Express. If Sagawa Express cannot handle it, we will send it by Yamato Transport or Japan Post. *We cannot accept requests for delivery companies.

We cannot accept cancellation after shipping is completed.

Please select "Do not specify a delivery date" for the desired delivery date. We will deliver as soon as possible.

Only one delivery address can be selected per order. We apologize for the inconvenience, but please place one order per delivery address. The shipping fee will be calculated one by one.

Only cash on delivery (Sagawa Express) can be changed. Please contact us using the "Contact Us" form with your order number. The cash on delivery fee will be held by us.

Please note that we will not be able to accept changes to contact information after this time has passed.

The payment number is included in the "automatic delivery email" that is delivered at the time of ordering. If you need to contact us again, please use the "Contact Us" form and include your order number.

If you would like a receipt, please write that in the "Notes" field under "Other" on the "Enter Order Information" page during the ordering process. We will send it to you together with the product. Also, if the payment method is "cash on delivery" or "convenience store payment", we will not issue a receipt. For "cash on delivery", the "cash on delivery receipt" issued by the shipping company when you pay for the product upon receiving it will serve as a receipt. For "convenience store payment", the "payment receipt" given to you when you make the payment at the convenience store will serve as a receipt. We will not issue a separate receipt.

Please check the [Returns and Exchanges] on our website.

Please check the [Returns and Exchanges] on our website.

After logging in as a member, you can change it on the "Change/Confirm Member Information" page.

Go to "Forgot your password?" on the member login page, enter your registered email address, and select "Send" to receive an email. Follow the steps to reset your password. .

To stop the e-mail magazine, follow the steps below.

• ①Member login
• ② Select "My Page"
• ④ Select "Change/confirm member information"
• ⑤ Select "Do not register" for the mail magazine
• ⑥ "Confirm input contents" at the bottom
• ⑦ If you click "Send", the e-mail magazine will stop.

The procedures for withdrawing a member are as follows.

• ①Member login
• ② Select "My Page"
• ③Scroll to the bottom of each item below the barcode
• ④ Select "Those who wish to withdraw"
• ⑤ Select “Withdraw” to complete the withdrawal.

Points will be awarded after the order has been shipped.

If you do not make purchases using your member ID for five years, your membership will automatically expire.

Please proceed to the purchase procedure and select a boy or girl from the other [free wrapping]. It will be shipped after being wrapped in a wrapping bag and hung with a ribbon. Click here for details on wrapping

Please note that there are no boxes or noshi for baby gifts.

Multiple gift wrapping is possible.

Please proceed to the purchase procedure and select a boy or girl from the other [free wrapping]. Please let us know your desired wrapping combination in the [Remarks] column.

Example: 100cm sweatshirt for boys, one dress and leggings for girls, wrapped one by one, M57004 (product number) for boys It will be packed.

Please check [Deliver to a different address from the requester] for changing the delivery address, and enter the delivery address information.

Please proceed to the purchase procedure and select other [free wrapping] boys or girls. If the payment method is other than cash on delivery, and the orderer and the delivery address are different, we will send it without including the delivery note. We will write the name of the person ordering on the invoice.

We are very sorry, but we do not provide box wrapping, Noshi, or message cards.